At Flowers Rickmansworth, we are passionate about delivering not just beautiful blooms, but also an exceptional customer experience. As your trusted local florist, we proudly serve both households and businesses throughout Rickmansworth and nearby areas, prioritising quality and satisfaction in every order.
We guarantee that every bouquet or arrangement that leaves our shop is crafted with care and filled with the freshest flowers available. If something isn’t right with your delivery, please rest assured that our returns, refunds and complaints policy is designed to give you complete peace of mind.
We carefully hand-tie and package each arrangement to ensure it arrives in perfect condition. In the unlikely event your flowers are damaged during transit or arrive in an unsatisfactory state, please notify us within 24 hours of delivery. To help us resolve the issue swiftly, we kindly request you provide a photograph of the damage or condition as soon as possible. Our team will be happy to assess the situation and ensure you receive the quality you expect from a trusted Rickmansworth florist.
Flowers Rickmansworth stands by a freshness guarantee on every order. We promise that your flowers will remain vibrant, fragrant and fresh for at least 5 days from the date of delivery, provided proper care instructions are followed. Should you notice that your flowers have deteriorated within this freshness window, please reach out to us promptly so we can address your concerns. We may request photos as evidence to understand the issue and uphold our guarantee.
Customer satisfaction is at the heart of what we do. If your order falls short of our fresh flowers guarantee, or if your flowers arrive damaged, you may be eligible for a refund or replacement. Once we’ve reviewed your claim and verified the issue, you can choose between a full or partial refund, or a replacement bouquet delivered at your convenience. Our team is committed to resolving issues quickly and ensuring you are delighted with your flowers.
Your feedback is invaluable to us, whether it is to compliment our florists or to help us improve. If you wish to make a complaint, please contact us as soon as possible after receiving your flowers. Clearly explain the issue and provide any relevant images or details to help us investigate thoroughly. We aim to resolve all complaints efficiently, fairly, and with the level of care you’d expect from your local Rickmansworth florist.
The Flowers Rickmansworth team is dedicated to maintaining our reputation as a trusted local florist, known for fresh flowers and reliable service. We value every customer and promise to handle returns, refunds and complaints personally and professionally. Thank you for choosing us for your special moments; we are always here to help bring a little more beauty into your day.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
